Overview
At BIT BUNKER SDN. BHD., we value customer satisfaction and strive to provide a smooth and reliable shopping experience. We understand that circumstances may change, so we have outlined our order cancellation process clearly for your convenience.
Order Cancellations
You may request to cancel your order within 24 hours of placing it, provided that the order has not yet been processed, packed, or shipped.
Once an order has been packed or dispatched, it can no longer be cancelled.
For orders that have already been shipped, please refer to our Return & Refund Policy.
How to Request a Cancellation
To request an order cancellation, please contact us as soon as possible using the details below:
Email:
bit_bunker@outlook.com
Subject Line:
Cancellation Request – [Your Order Number]
Please include the following information in your request:
Your full name
Order number
Reason for cancellation
Our team will review the status of your order and notify you whether the cancellation can be processed.
Refunds for Approved Cancellations
If your cancellation request is approved, a refund will be issued using your original payment method.
Please allow 5–7 business days for the refund to be processed, depending on your payment provider or bank.
Exceptions
We reserve the right to reject a cancellation request if:
The order has already been shipped or is in transit
The item is a customised product, special-order item, or part of a bulk purchase
The cancellation request is submitted outside the permitted cancellation period
Contact Information
If you have any questions regarding this Order Cancellation Policy, please contact us:
Company Name:
BIT BUNKER SDN. BHD.
Registration No.:
202501031819 (1633231-U)
Email:
bit_bunker@outlook.com
Address:
No. 12, First Floor, Lorong Impian Ria 6, Taman Impian Ria, 14000 Bukit Mertajam, Pulau Pinang.