Thank you for shopping with BIT BUNKER SDN. BHD. The following terms and conditions outline our shipping practices for domestic orders.
Interpretation
Words with capitalized initials have meanings defined below. These definitions apply regardless of singular or plural usage.
Definitions
For the purpose of this Shipping Policy:
“Company” (referred to as “We”, “Us”, or “Our”) refers to BIT BUNKER SDN. BHD. (202501031819 / 1633231-U).
“Goods” refers to computer hardware, computer equipment, and supplies offered for sale on our Website, including but not limited to PC components, monitors, keyboards, and related accessories.
“Orders” means a request made by You to purchase Goods from Us.
“Service” refers to the Website.
“Website” refers to BIT BUNKER SDN. BHD., accessible at (insert your website URL if available).
“You” means the individual or entity accessing or using the Service.
Domestic Shipping Policy
Shipment Processing Time
All Orders are processed within 2–3 business days (excluding weekends and public holidays). Orders placed during peak periods or promotional campaigns may experience slight delays.
If there is a significant delay in shipment, We will notify You via email or phone.
Delivery Estimates
We work with reputable local courier partners to ensure your Goods are delivered safely and efficiently.
Once your Order has been dispatched, You will receive a tracking number via email or WhatsApp.
Delivery times may vary depending on your location, courier service availability, and external factors beyond our control.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once Your Order has been shipped, containing your tracking number(s).
Tracking information will usually become active within 24 hours after dispatch.
Customs, Duties, and Taxes
BIT BUNKER SDN. BHD. is not responsible for any customs fees, duties, or taxes applied to Your Order.
All charges imposed during or after shipping (such as tariffs, taxes, or import fees) are the responsibility of the customer.
Damages
BIT BUNKER SDN. BHD. is not liable for any products damaged or lost during shipping.
If You receive Your Order damaged, please contact the shipment carrier directly to file a claim.
Please retain all packaging materials and damaged Goods before filing a claim.
Contact Us
If you have any questions about this Shipping Policy, You can contact Us:
By email:
bit_bunker@outlook.com
Our address:
No. 12, First Floor, Lorong Impian Ria 6, Taman Impian Ria, 14000 Bukit Mertajam, Pulau Pinang.